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Configuring Woopra

Woopra gives you a real-time view into your customer activity. Make use of Woopra's Triggers along with the Woopra Flowdock app to send real-time notifications to your flows for specific events.

For example, your engineering team can receive a notification whenever a user receives an error, along with details about the error. From there, the engineering team can resolve the issue in real­-time and coordinate directly within your flow.

Similarly, your team can get updated instantly whenever a customer upgrades or downgrades, and see exactly how much it affects your yearly subscriptions. The account can be discussed in the moment, and a representative can follow up with the customer, if appropriate.

Here's how to set up the integration:

  1. While logged in to the Woopra web app, select the AppConnect button at the bottom left. Find the Flowdock app and click on the icon to open it.
  2. Click the Install button.
  3. You will now see a button that says “Authorize”. When you click on this button, a new window will open and take you to CA Flowdock, where you will be prompted to authorize Woopra.
  4. The Flowdock app is now installed. Next, set up Notifications to be sent to your flows.
  5. To set up a Notification, go to the “Triggers” section in Woopra and open or create a new Trigger. After defining your segmentation and trigger filters, select the Flowdock “Send Message” action from the list on the right.
  6. Select which flow you would like to send the message to, and add the message content.
  7. You’ve now created your first Woopra Notification in CA Flowdock. Repeat steps 5 and 6 for each type of event that you would like to receive in CA Flowdock.

If you run into any problems, visit our community page for support.

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